Agile resilience @ Stock Market
Company Business: Multinational Financial Services
Company Overview
This client is a leading financial services company offering investment and wealth management services. They had multiple teams working on the resiliency program, which required increased agility to respond to changing market demands.
The Challenge
In 2017, this investment company faced the challenge of enhancing the agile maturity of their resiliency program teams. The teams were following the Scrum framework, but faced inefficiencies and lacked a clear focus on innovation. They needed a structured approach to measure and improve their agile maturity.
Our Approach
Upon assessment, we restructured the teams’ boards, separating support work from innovation, and introduced the Scrumban methodology to enhance flow efficiency. We conducted an agile maturity assessment to identify areas of improvement and set roadmaps for each team’s agile maturity journey. We trained the Scrum Masters on measuring key metrics and empowered them to coach their teams effectively.
Results
After a year-long engagement, the company’s resilience program had significant improvements in their resiliency program teams. The teams achieved better balance between support and innovation work, resulting in improved productivity and faster response times. The agile maturity assessment and roadmaps enabled the teams to systematically improve their agile practices, leading to higher customer satisfaction and adaptability.